clintfoot profile

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• Thu May 6 03:32:44 2010:
  "When you hear the words customer service, what immediately pops into your head? Comment

  "When you hear the words customer service, what immediately pops into your head?~~A bunch of robots who say rehearsed... what immediately pops into your head?~~A bunch of robots who say rehearsed lines to appease customers temporarily....

• Thu May 6 03:29:58 2010:
  make friends Comment

  make friends~~You can make friends by joining the others during lunch break. That's really how officemates bond, eating... lunch break. That's really how officemates bond, eating together. Just ask one of the guys if you can join for lunch....

• Thu May 6 02:43:43 2010:
  Don't Worry... Comment

  Don't Worry...~~you'll get better at handling customers as time goes by. It gets better with practice. It really does... at first, and it may sometimes drive you to the edge. But just hang in there. Time and experience make it easier....

• Thu May 6 02:41:48 2010:
  First Tip Comment

  First Tip~~The first tip I can give you: Never take what they say personally. Because if you do, you'll only get... customers can get nasty and may call you names, so the secret to keeping your cool and unaffected is to stay detached. ...

• Thu May 6 02:35:53 2010:
  Verist Labs? Comment

  Verist Labs?~~Anyway, Leigh, what is Verist Labs exactly? And how does it create "an opportunity for the companies to... exactly? And how does it create "an opportunity for the companies to transform angry customers into happy customers"?...

• Thu May 6 02:33:27 2010:
  Ruin all the fun Comment

  Ruin all the fun~~Lol, funny comment, Wilbur. There really are people who make anger a part of their daily routine,... all the fun~~Lol, funny comment, Wilbur. There really are people who make anger a part of their daily routine, eh?

  ...

• Thu May 6 02:11:57 2010:
  pregnant agents Comment

  pregnant agents~~I don't think stress will cause splotches. I have been stressed while pregnant and my baby's skin is... an effective stress-relieving routine after work. And don't do overtimes. You really need the extra hours to relax. ...

• Tue Apr 13 06:15:06 2010:
  "what it is that has to be achieved" Comment

  "what it is that has to be achieved"~~You got those goals correct, Wilbur. And you're also right about the business'... business' goal of getting the agent off the phone as fast as possible is not really helpful to agents and to customers....

• Tue Apr 13 06:02:39 2010:
  Sleeping pods Comment

  Sleeping pods ~~We could use these sleeping pods, too. Are they only available in... pods ~~We could use these sleeping pods, too. Are they only available in HK?...

• Tue Apr 13 04:12:55 2010:
  headaches Comment

  headaches~~A friend of mine experienced the same problem, too. Being in headsets too many hours a day caused her health... involve taking calls. You just really have to prioritize your health now. Don't prolong if you're really suffering. ...

• Tue Apr 13 03:35:56 2010:
  limits Comment

  limits~~Hmn, I honestly don't want to think it's the management that puts all these limits. But sometimes rules can be... be so frustrating. Like the required duration for calls, the monitored number of calls we have to take, and all that....

• Mon Apr 12 09:01:23 2010:
  recording sucks Comment

  recording sucks~~Sometimes I feel the strong urge to just shout back at super irate callers or call him names the same... and I just cannot lash out. There are times I feel like I'm having a heart attack out of frustration and anger. ...

• Mon Mar 22 03:32:50 2010:
  funny Comment

  funny~~This CS video made my day! I'm going to share this with a few colleagues. Thanks for... CS video made my day! I'm going to share this with a few colleagues. Thanks for posting!...

• Mon Mar 22 03:30:32 2010:
  youth hotline Comment

  youth hotline~~A youth hotline seems to be a great idea. A lot go through teenage angst and more and more of them seem... today are more hung up on a lot of issues, as compared to the teenagers years ago, when life was less complicated. ...

• Mon Mar 22 02:21:08 2010:
  feeling stressed is normal Comment

  feeling stressed is normal~~I can totally relate to how you are feeling. In fact, a lot of us here can. Because getting... a day's worth of pay gone to the drain, because in the event I get sick and too worn out to work, I know I'd lose more....