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Wilbur profile


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, att tech support: Horse Dung vs AT&T Tech Support
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, att tech support: Horse Dung vs AT&T Tech Support

Member name: Wilbur
From: India
Photos: Wilbur has uploaded 1 photos
Joined: Thu May 14 11:03:39 2009
Profile updated: Thu May 14 11:03:39 2009

Contact: [please login to contact this member]
Wilbur has posted 3 messages and replied to 29 messages.

Bio:

Most recent 8 items Wilbur has tagged:
  • hold time
    1. Despite our sometimes complicated relationship, would this trainer be a good men
  • call backs
    1. Despite our sometimes complicated relationship, would this trainer be a good men
  • constructive criticism
    1. Despite our sometimes complicated relationship, would this trainer be a good men
  • irate customers
    1. Questions: Any tips for dealing with irate customers?
    2. Marketing: The Right Way to Handle Angry Customers
  • stress
    1. Hong Kong workers seek stress-relief in Sleep-pods
  • sleep pods
    1. Hong Kong workers seek stress-relief in Sleep-pods
  • productivity
    1. Interest
  • average handle time
    1. Interest

Wilbur's 15 most recent forum messages and replies out of 32

My favorite way

Reply
Sun May 9 08:48:36 2010
My favorite way~~Blame the customer! For example, tell him its not his internet connction, but intead he needs to... For example, tell him its not his internet connction, but intead he needs to reinstall Windows on his computer....

Tech Support

Reply
Thu May 6 07:59:58 2010
Tech Support~~And when you head tech support you think of the robots knowing even less than you do, reading from the... you for their problems.

If THEIR internet service is down, then it is your fault and you need to reinstall windows!...


Runs Deeper

Reply
Thu May 6 07:57:34 2010
Runs Deeper~~I think it runs deeper than that.

If a customer has a problem and customer service (actually) resolves... but when they actually resolve something... like sending out a replacement order and tracking number for the package....


Anger

Reply
Mon May 3 08:13:35 2010
Anger~~I would be angry if someone called me to sell me anything... something out of stock is even worse. Tell your... if someone called me to sell me anything... something out of stock is even worse. Tell your boss he is "an idiot".

...


Ruin all the fun!

Reply
Wed Apr 28 08:18:49 2010
Ruin all the fun!~~You are going to ruin all the fun for those who aren't happy unless they are... all the fun!~~You are going to ruin all the fun for those who aren't happy unless they are angry!...

When you hear the words customer service, what immediately pops into your head?

Reply
Fri Apr 16 06:28:53 2010
When you hear the words customer service, what immediately pops into your head?~~Stupid, unhelpful answers and being... the words customer service, what immediately pops into your head?~~Stupid, unhelpful answers and being more frustrated!...

Backdoor Customer Service

Reply
Thu Apr 15 09:01:06 2010
Backdoor Customer Service~~I find calling (or emailing) the customer service contact usually gets one no where... ie:... the companies don't offer the same level of service for those contacting customer service through the front door!...

In Theory

Reply
Thu Apr 15 08:59:12 2010
In Theory~~In theory I agree. But the reality is that I find almost every time I call a business and get a call center,... the information necessary to answer my questions.

Hence, I become MORE dissatisfied (ie: angry) than before I called....


what it is that has to be achieved

Reply
Sun Apr 11 07:35:06 2010
what it is that has to be achieved~~Herein lies the biggest problems with call centers.

What is to be achieved!

For... fast as possible!

Too bad the business achievement is contrary to the needs of the customer and call center agents!...


Bad Business

Reply
Sun Apr 11 07:33:37 2010
Bad Business~~Again we see the burden of bad business being put on the shoulders of the call center workers.... Business~~Again we see the burden of bad business being put on the shoulders of the call center workers. ...

Call Enter Equipment

Reply
Sat Apr 10 08:04:13 2010
Call Enter Equipment~~Not the usual equipment you see in a call... Enter Equipment~~Not the usual equipment you see in a call center!...

Who is dumb?

Reply
Thu Apr 8 15:51:38 2010
Who is dumb?~~Do you really think the call center operators are the dumb ones?

You can be sure they are limited by... of the company that failed to give the call center operators sufficient information to offer quality customer service....


ID Theft

Reply
Sun Apr 4 06:37:58 2010
ID Theft~~Can you imagine the paranoia the management of a call center has to think that convicted criminals would have... credit card numbers, and maybe even social security numbers.

How would you resolve to address that perceptual issue?...


Call Centers and Economic Development

Reply
Sat Apr 3 06:39:26 2010
Call Centers and Economic Development~~Why do the down and out communities look to things like call centers and... of skilled jobs will also build the demand for lessor skilled jobs, though I don't believe the opposite will ring true....

Cats in the Call Center

Reply
Sat Apr 3 06:37:35 2010
Cats in the Call Center~~Why not just let cats roam wild in the call centers? That would provide a unique and... not just let cats roam wild in the call centers? That would provide a unique and interesting work environment....

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