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From: Manila Photos: Joe has not uploaded any photos Joined: Sat May 15 08:26:10 2010 Profile updated: Fri Jun 3 14:11:39 2011 Contact: [please login to contact this member] Joe has posted 3 messages and replied to 17 messages. Bio: Hanging around outside the best call center in town Joe's 15 most recent forum messages and replies out of 20 ManagementReplyFri Nov 18 05:28:35 2011 Management~~11. How do you deal with management when they don't give you the information or resources needed to... management when they don't give you the information or resources needed to satisfactorily resolve customer problems?... Embeded YouTube: BPO Call Centres create WEALTH - erode HEALTH Dr Anand UKMessageFri Oct 28 11:41:57 2011 Young literate teenagers join the Indian Call Centres for a quick buck and they get it. What do they lose? and why?... be infuriated when they discover that the company they are telephoning has moved its customer service centre to India.... Embeded YouTube: Call Center Management SecretMessageFri Oct 28 09:01:38 2011 ++ This is by far the best call center management secret to driving call center team building and performance. I used... secret to turn around a 60 million call center outsourcing project. You need to see the video on this page: ++. .... Embeded YouTube: Call-center-software-in-cloud.m4vMessageWed Oct 26 08:21:08 2011 Orange Hippo is revolutionary call center software that eliminates the headaches of managing software and hardware and... focus on maximizing the customer experience. As we say, "Your customers have never experience anything like it!". . .... work or home?ReplyMon Oct 17 05:53:59 2011 work or home?~~You should sleep at night at your home, and when at work, work. Get on with your life!ReplyFri Jun 3 14:12:04 2011 Get on with your life!~~Get over it. Get on with your life! Cloud ReliabilityReplySun Jan 2 05:40:23 2011 Cloud Reliability~~Who says a cloud is inherently reliable? If you use a cloud, how are you protected against a... says a cloud is inherently reliable? If you use a cloud, how are you protected against a business failure?... Mac is worseReplyWed Nov 24 00:43:29 2010 Mac is worse~~I wouldn't use a Microsoft product if you paid me an outrageous amount of money... but I think mac is... worse~~I wouldn't use a Microsoft product if you paid me an outrageous amount of money... but I think mac is worse. Exactly!ReplyMon Nov 15 02:16:33 2010 Exactly!~~You got that right, express sorrow and hang up! No where did you mention actually providing any service to... to the customer or resolving their problem! MicrosoftReplyThu Aug 19 14:26:42 2010 Microsoft~~Microsoft should be required to give free phone support for their products. Why should Dell (or any other... the user will hassle DELL about the computer not working when they should be getting assistance from Microsoft!... Blame your employerReplyFri Aug 13 08:31:41 2010 Blame your employer~~Because whoever you are doing customer service for upset the customer, and don't offer you the... offer you the tools to properly resolve the issue so they are frustrated and your their only contact with the company!... Where you?ReplyTue Jul 27 08:42:07 2010 Where you?~~Where you a bitch? Maybe you don't fit the profile of an appropriate Verizon customer? You should really... their call center employee reported you to the bad customer department so can reduce your service levels even more!... Why call centers don't work in the USAReplyWed Jul 21 14:37:47 2010 Why call centers don't work in the USA~~Maybe you "need" jobs in the USA... but first you have to get workers that want... out of the USA! Calling for Tech SupportReplySun Jul 4 08:33:45 2010 Calling for Tech Support~~I think if you call for tech support and the support person tries to sell you something...... The best way to to get their home phone and address and call them at dinner hour and send then certified mail at home.... When the Customer is WRONGReplySat Jun 19 09:45:43 2010 When the Customer is WRONG~~How do you tell a customer he is wrong when he is angry too? See more posts by Joe
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