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Member name: Joe
From: Manila
Photos: Joe has not uploaded any photos
Joined: Sat May 15 08:26:10 2010
Profile updated: Fri Jun 3 14:11:39 2011

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Joe has posted 3 messages and replied to 17 messages.

Bio:

Hanging around outside the best call center in town
 

Joe's 15 most recent forum messages and replies out of 20

Management

Reply
Fri Nov 18 05:28:35 2011
Management~~11. How do you deal with management when they don't give you the information or resources needed to... management when they don't give you the information or resources needed to satisfactorily resolve customer problems?...

Embeded YouTube: BPO Call Centres create WEALTH - erode HEALTH Dr Anand UK

Message
Fri Oct 28 11:41:57 2011
Young literate teenagers join the Indian Call Centres for a quick buck and they get it. What do they lose? and why?... be infuriated when they discover that the company they are telephoning has moved its customer service centre to India....

Embeded YouTube: Call Center Management Secret

Message
Fri Oct 28 09:01:38 2011
++ This is by far the best call center management secret to driving call center team building and performance. I used... secret to turn around a 60 million call center outsourcing project. You need to see the video on this page: ++. ....

Embeded YouTube: Call-center-software-in-cloud.m4v

Message
Wed Oct 26 08:21:08 2011
Orange Hippo is revolutionary call center software that eliminates the headaches of managing software and hardware and... focus on maximizing the customer experience. As we say, "Your customers have never experience anything like it!". . ....

work or home?

Reply
Mon Oct 17 05:53:59 2011
work or home?~~You should sleep at night at your home, and when at work, work.

Does anyone remember the concept of a... facebook. msn messenger, and your personal cell phone.

Work completed: 00:00:00. Not a bad deal for lazy employees....


Get on with your life!

Reply
Fri Jun 3 14:12:04 2011
Get on with your life!~~Get over it. Get on with your life!

Do you really want to work for a place that treats people... your life!~~Get over it. Get on with your life!

Do you really want to work for a place that treats people that way?...


Cloud Reliability

Reply
Sun Jan 2 05:40:23 2011
Cloud Reliability~~Who says a cloud is inherently reliable? If you use a cloud, how are you protected against a... says a cloud is inherently reliable? If you use a cloud, how are you protected against a business failure?...

Mac is worse

Reply
Wed Nov 24 00:43:29 2010
Mac is worse~~I wouldn't use a Microsoft product if you paid me an outrageous amount of money... but I think mac is... worse~~I wouldn't use a Microsoft product if you paid me an outrageous amount of money... but I think mac is worse.

...


Exactly!

Reply
Mon Nov 15 02:16:33 2010
Exactly!~~You got that right, express sorrow and hang up! No where did you mention actually providing any service to... to the customer or resolving their problem!

So the cycle will repeat with increased anger and customer frustration!...


Microsoft

Reply
Thu Aug 19 14:26:42 2010
Microsoft~~Microsoft should be required to give free phone support for their products. Why should Dell (or any other... the user will hassle DELL about the computer not working when they should be getting assistance from Microsoft!...

Blame your employer

Reply
Fri Aug 13 08:31:41 2010
Blame your employer~~Because whoever you are doing customer service for upset the customer, and don't offer you the... offer you the tools to properly resolve the issue so they are frustrated and your their only contact with the company!...

Where you?

Reply
Tue Jul 27 08:42:07 2010
Where you?~~Where you a bitch? Maybe you don't fit the profile of an appropriate Verizon customer? You should really... their call center employee reported you to the bad customer department so can reduce your service levels even more!...

Why call centers don't work in the USA

Reply
Wed Jul 21 14:37:47 2010
Why call centers don't work in the USA~~Maybe you "need" jobs in the USA... but first you have to get workers that want... out of the USA!

Once you redevelop a worth ethic in the USA then you can start a debate about sending jobs overseas....


Calling for Tech Support

Reply
Sun Jul 4 08:33:45 2010
Calling for Tech Support~~I think if you call for tech support and the support person tries to sell you something...... The best way to to get their home phone and address and call them at dinner hour and send then certified mail at home....

When the Customer is WRONG

Reply
Sat Jun 19 09:45:43 2010
When the Customer is WRONG~~How do you tell a customer he is wrong when he is angry too?

Is it the American culture... too?

Is it the American culture to be angry just to get something for free? Whether you are entitled to it or not?...


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